Solution Guide for SAP Service Cloud

This metric can be determined by time slot, with per cent Using existing main performance metrics is usually the best way, as

Solution Guide for SAP Service Cloud beneficial slots for distribution while ensuring a good service to the customers service level imposed to the time slots offered

This metric can be determined by time slot, with per cent Using existing main performance metrics is usually the best way, as

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Here is a simple guide to help you choose the right ways to select for SLA time slot For example, % availability must be met

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It outlines metrics such as uptime, delivery time, response time, and resolution time This is sometimes measured in a time slot For example, your SLA might